Reference scenario

Cross-team flows

The solution carries context, documents and decisions along at every handoff between teams. Each team approves its own part.

Solution scope

One case, start to finish, without losing the thread between teams.

We put the end-to-end case into production on the systems you already use, with optional support for the AI layer.

  • Approval and signature queues
  • Handoffs between teams with summary and documents
  • Case state in the system of record
  • Notice to the next owner
  • Escalation of stalled cases
  • Monthly report on cycle time and handoffs
Challenges

Where the case gets lost

  • Context left behind

    At every handoff, the history stays in the email of whoever passed it on.

  • Stalled cases nobody sees

    The queue does not show what is waiting, or for how long.

  • Rework between teams

    The next team asks again what was already decided.

  • No view of the whole

    Nobody can say which stage the case is in.

How it works

Context, documents and decisions travel with the case from one team to the next, without rework.

What AI does
Carries the summary, the documents and what was already decided to the next stage, and notifies the next owner.
What people decide
Each team's approvals.
Maturity
Delivered from Mapping
What we measure

Cycle time · Stalled cases · Handoffs between teams

Indicators we measure and report every month. They are not targets.

Accelerators

Accelerators for this solution

AutomationDelivered from Mapping

Approval and signature queue

The flow builds the queue in the right order, notifies who needs to act and only releases the next step when the OK is logged.

AutomationDelivered from Mapping

Handoff between teams

When the stage changes, the automation carries the summary, the documents and what was already decided, and notifies the next owner.

SystemIn production

Wealth and succession planning

Each case lives on a single base. Changing an assumption updates every scenario, and nothing enters without the professional's confirmation.

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