Control defined before the first automated decision.
Approval for production, autonomy levels and delegation of authority: what goes into production, what AI decides on its own, and what stays with people.
Three mechanisms, one question each.
When does the solution go into production?
Approval for production
Five criteria verified with evidence before any real effect: functional, quality, security and data, governance and operations.
What does AI decide on its own?
Autonomy levels
Set by decision type, from L0 (shadow) to L3. They only rise with evidence and step back if quality drops.
What stays with people?
Delegation of authority
A matrix by value and risk that you approve. AI only decides within it.
Five criteria before any real effect.
Functional
Real cases complete the flow end to end.
Quality
Error within the threshold, measured in shadow mode.
Security and data
Access, environment and data handling in line with LGPD.
Governance
Approved approval limits, a live audit trail and named owners.
Operations
Runbook, monitoring, exception handling and handover.
Approval outcome
ApprovedApproved with restrictions (limited initial level)Not approvedAutonomy is set by decision type, not by process.
| Level | AI does | People do |
|---|---|---|
| L0 Shadow | Runs in parallel, with no effect | Decide and act; we measure agreement |
| L1 Assisted | Proposes with a rationale | Approve every case |
| L2 Supervised | Decides within the limit | Review a sample and approve what exceeds the limit |
| L3 Autonomous by exception | Decides within the limit | Handle exceptions and audit |
A level only goes up with a minimum case volume, an error rate below the agreed threshold, no critical violation and the owner's approval. If quality drops, the level goes back down. Thresholds are set in Mapping.
From Mapping to governance.
Map & Decide
Decision types, proposed initial level and a draft approval matrix.
Build & Integrate
Builds, runs in shadow mode (L0) and goes to approval for production.
Run & Improve
Moves levels up or down on evidence and reports quality, exceptions and cost.
Govern & Scale
Standardizes approval limits and autonomy levels across processes.