Solutions

Run & Improve

Production is the beginning. We support the AI layer under service levels and evolve it based on what real cases show.

Solution scope

AI-layer support, under service levels.

Integrators build and maintain platforms. We run and evolve the AI layer that sits on top of them.

  • Observability of quality, exceptions, cost and latency
  • Contracted service levels
  • Incident response
  • Evidence-based autonomy changes
  • Continuous improvement of rules and agents
  • Monthly AI-layer report
Challenges

What fails after go-live

  • The AI layer has no owner

    The project ends, the vendor leaves and nobody is accountable for AI in production.

  • Quality drops unnoticed

    Rules and data change, and errors only show up as complaints.

  • Exceptions pile up

    Cases outside the rules form a new manual queue.

  • Untracked cost

    Model usage grows without measurement.

Timeline and contract

Run & Improve

Timeline
Continuous
Contract
Tiered support plan, with service levels
Report
Monthly: quality, exceptions, cost, latency and evolution

See steps & deliverables →

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