Reliability and reporting already exist. Alltera organizes the work that links the network event to the customer and the field crew.
Alltera organizes the sector around end-to-end workflows. Agents and models enter as infrastructure for the case, not as a departmental product.
Operational triggerAn outage, planned interruption, or mass complaint.
Possible outcomeTriage, communication, and restoration tracked in the same case.
Systems involvedOMS/ADMS, CIS, care channels, and field dispatch.
GovernanceIncorrect communication, regulatory deadlines, and field safety.
Human-in-the-LoopAI supports triage; network operations and field approve action.
Operational triggerA bill, reconnection, change of occupier, or usage dispute.
Possible outcomeThe request completes in the CIS with evidence and a deadline.
Systems involvedCIS, metering, protocols, and digital channels.
GovernanceWrongful disconnection, cadastral error, and care obligations.
Human-in-the-LoopLevels 1–2; humans decide reconnection, payment plans, and vulnerability.
Operational triggerA field photo, formal complaint, or regulatory file.
Possible outcomeEvidence attached to the case, ready for operations and reporting.
Systems involvedCIS, DMS, field systems, and regulatory repositories.
GovernanceLost evidence and missed response windows.
Human-in-the-LoopAI classifies and extracts; humans validate process-critical documents.