Models, systems, identity, and evidence on the same path.
Connectivity joins ERP, CRM, APIs, documents, and legacy systems to the case. Control keeps identity, permissions, model routing, cost, and audit on every material step. Neither layer is a self-service gateway product.
No model is the operation. No integration is the outcome.
Alltera routes models by task, risk, cost, and quality. The same case may use more than one model — and must still complete in the system of record.
Permissions and alçada are workflow rules, not an afterthought in a console. Observability covers quality, exceptions, autonomy, and spend per outcome.
Experience
Dashboards, interfaces, email, chat, voice, and WhatsApp.
Workflow
Processes, states, rules, SLAs, exceptions, and approvals.
Intelligence
Agents, skills, context, evaluations, and model routing.
Connectivity
ERP, CRM, APIs, documents, databases, and legacy systems.
Control
Identity, permissions, auditability, observability, cost, and security.
Experience sits on the operation. Control is the foundation.
What Connectivity and Control hold in production.
Pragmatic integration
Connect what the operation already uses. Do not replace the estate to demonstrate AI.
Multi-model routing
Task, risk, and cost decide the route — with evaluation on live work.
Identity and access
Who may see, decide, approve, and write back.
Decision rights
Alçada encoded as Human-in-the-Loop, not as a generic emergency stop.
Auditability
Inputs, policies, actions, and outcomes remain inspectable.
Cost and quality
AI cost per outcome sits next to resolution quality — neither is optional.
Governance belongs in the first production day.
Control is part of the workflow, not a later compliance project.