Operators already have OSS/BSS. Alltera connects event, rule, and action inside the same operational case.
Alltera organizes the sector around end-to-end workflows. Agents and models enter as infrastructure for the case, not as a departmental product.
Operational triggerA bill dispute, connectivity failure, port-out, or plan change.
Possible outcomeResolution in the system of record, with auditable quality — not only a reply in the channel.
Systems involvedCRM, billing, OSS/BSS, the app, and voice, chat, and WhatsApp.
GovernanceUnauthorized commercial promises, subscriber privacy, and regulated care SLAs.
Human-in-the-LoopLevels 1–2; humans own retention, credits, and vulnerability cases.
Operational triggerUsage, rating, discount, or interconnect that does not close to the invoice.
Possible outcomeLeakage located and a correction case opened with evidence.
Systems involvedBilling, mediation, ERP, and offer catalogs.
GovernanceInvoice adjustments without a trail and impact on recognized revenue.
Human-in-the-LoopAI recommends the variance; finance or revenue owns treatment.
Operational triggerA network alarm, a mass customer event, or service degradation.
Possible outcomeTriage, communication, and close coordinated in one workflow.
Systems involvedOSS, ITSM, notifications, and CRM.
GovernanceIncorrect mass communication and delayed restoration.
Human-in-the-LoopLevel 2 on triage; NOC and field approve network action.