Channels change. The workflow for order, inventory, and service still has to close in the same operational state.
Alltera organizes the sector around end-to-end workflows. Agents and models enter as infrastructure for the case, not as a departmental product.
Operational triggerAn order, exchange, delay, payment, or product question.
Possible outcomeThe case is resolved with an action in OMS/ERP — not only a closed conversation.
Systems involvedOMS, commerce, CRM, logistics, and service channels.
GovernanceUnauthorized credits, returns fraud, and omnichannel inconsistency.
Human-in-the-LoopLevel 2 on routine cases; humans approve commercial exceptions and suspected fraud.
Operational triggerA new SKU, supplier sheet, XML, or product image.
Possible outcomeAn enriched, consistent record in the catalog system.
Systems involvedPIM, ERP, supplier portal, and DAM.
GovernanceFiscal or description errors that reach the customer.
Human-in-the-LoopAI extracts; merchandising validates exceptions and sensitive categories.
Operational triggerA stock-out, last-mile delay, order split, or stuck return.
Possible outcomeThe exception is routed with context and a deadline, visible to store, DC, and service.
Systems involvedWMS, TMS, OMS, and service.
GovernanceReship cost and broken delivery promise.
Human-in-the-LoopLevels 2–3 depending on order value and failure type.